Store & Shipping Info
Thanks so much for shopping small and supporting independent & local makers :)
Visit our Store:
Dja Dja Wurrung Country
227 Barker Street
Castlemaine Victoria 3450
Our trading hours change seasonally. From 1 December 2023 our Christmas trading hours are:
Tuesday, Wednesday & Thursday 11am - 4pm
Friday 11am - 5pm
Saturday 10.30am - 2.30pm
Please note: both online and shopfront will be closed from 24 December until late January 2024.
Shop Online:
Orders are mailed with Australia Post within 3 business days, we generally ship on Wednesdays and Fridays.
Flat rate standard post $12
Flat rate express post $16
Please note delays are possible with Australia Post, Express Post parcels are prioritised, see latest Aust Post delivery times here In considering shipping times please remember we are located in rural Victoria.
Due to delays, costs and restrictions we do not to ship overseas at this time.
All orders sent with tracking confirmation:
You will receive a confirmation email upon receipt of your order and again, with tracking, when your parcel is sent. If you do not receive these in your inbox, please check your spam folder and add us to your safe sender list.
Due to size/weight a small selection of items are available for local pick up/delivery only or incur an additional postage fee. If your order contains one of these items we will contact you to ensure you wish to meet the additional postage charge.
LOCAL DELIVERY:
We're happy to deliver your gift locally - please select your destination's distance from Castlemaine CBD and select option at checkout.
Local delivery within Castlemaine up to 5km - $10
Delivery around Castlemaine 5-10km - $15
Delivery outside Castlemaine 10-15km - $25
Delivery outside Castlemaine 15-20km - $30
We endeavour to deliver gifts on your special day - please contact us with your individual request.
FREE LOCAL PICK UP:
Free local pick up from 227 Barker St Castlemaine during opening hours or by arrangement - select "Local Pick Up" at checkout, and your preferred time & date for collection or email/text us for assistance.
COMPLIMENTARY GIFT WRAPPING:
Let us know at checkout if your item is a gift, for free gift wrapping. Our complimentary gift tags are perfect for a short salutation, for longer messages please consider purchasing a greeting card, we're happy to transcribe your message.
RETURNS & REFUNDS:
We hope you love your purchase, if not, please contact us as soon possible - requests for exchange or refund must be received within 14 days.
We do our best to include detailed product information, including measurements, on our website, please choose carefully.
If your item is faulty, please email us photographs of damage and we’ll assess them to be either repaired, replaced or refunded.
For change of mind, please contact us to request exchange or refund.
Any postage costs applicable on change of mind returns/exchanges are at the customer's expense. Shipping costs on original purchase are non-refundable.
Items must be returned in as-new condition along with product packaging, labels and tags and must be unused/unworn, unaltered and generally suitable for resale.
Items bought on sale cannot be returned or exchanged.
When returning items please use a trackable service and return to:
Tribe Castlemaine227 Barker St
Castlemaine VIC 3450
Please include your order# and name inside the parcel, ensuring items are packaged to prevent damage on return journey.
All returns/exchanges/refunds are at the discretion of Tribe Castlemaine.
NEED ASSISTANCE?
If you need assistance please use the contact form below or email info@tribecastlemaine.com.au or leave a message for Ange on 0403 800714
We aim to respond to emails within 24 hours, if you do not receive a reply in your inbox please check your spam folder and add us to your safe sender list.
