Store & Shipping Info
Open Fridays 10.30am-4pm & Saturdays 10.30am-3pm
closed public holidays
TRIBE HAS MOVED! After 9 years, Tribe @ 227 Barker St closed in Feb 2024. Fresh new space now open in The Big Shed @ The Salvage Yard, 4 Lewis Drive, Dja Dja Wurrung Country/Castlemaine (next to The Good Op Shop).
Shop Online:
I pack orders during opening hours - on Fridays & Saturdays - sending them via Australia Post on Fridays (& Mondays). Please allow 5 business days for your order to be packaged, plus shipping time from rural Victoria.
Australia-wide flat rate shipping:
Flat rate standard post $12
Flat rate express post $16
Please note – Once your parcel has been shipped from our premises, it is literally out of our hands, and into those of Australia Post. Postal delays are possible, Express Post parcels are prioritised, see latest Aust Post delivery times here Arrival time depends on where you live, in considering shipping times please note we are located in rural Victoria. Please refer to your tracking details for delivery updates and estimated arrival time. In the rare event your parcel is not received, we provide a full refund, subject to Australia Post conditions.
Due to freight costs and admin requirements, overseas shipping is by arrangement only - enquire via email info@tribecastlemaine.com.au . We do not ship to USA.
All orders sent with tracking confirmation:
You will receive a confirmation email upon receipt of your order and again, with tracking, once your parcel is sent. If you do not receive these in your inbox, please check your spam folder and add us to your safe sender list.
Due to size/weight a small selection of items are available for local pick up/delivery only or incur an additional postage fee. If your order contains one of these items we will contact you to ensure you wish to meet the additional postage charge.
FREE LOCAL PICK UP:
Free local pick up from 4 Lewis Drive, Castlemaine during opening hours or by arrangement - select "Local Pick Up" at checkout, and your preferred time & date for collection or email/text us for assistance.
COMPLIMENTARY GIFT WRAPPING:
Let us know at checkout if your item is a gift, for free gift wrapping. Our complimentary gift tags are perfect for a short salutation, for longer messages please consider purchasing a greeting card, we're happy to transcribe your message.
RETURNS & REFUNDS:
We hope you love your purchase, if not, please contact us as soon possible - requests for exchange or refund must be received within 14 days.
We do our best to include detailed product information, including measurements, on our website, please choose carefully.
If your item is faulty, please email us photographs of damage and we’ll assess them to be either repaired, replaced or refunded.
For change of mind, please contact us to request exchange or refund.
Any postage costs applicable on change of mind returns/exchanges are at the customer's expense. Shipping costs on original purchase are non-refundable.
Items must be returned in as-new condition along with product packaging, labels and tags and must be unused/unworn, unaltered and generally suitable for resale.
Items bought on sale cannot be returned or exchanged.
When returning items please use a trackable service and return to:
Tribe Castlemaine
4 Lewis Drive
Castlemaine VIC 3450
Please include your order# and name inside the parcel, ensuring items are packaged to prevent damage on return journey.
All returns/exchanges/refunds are at the discretion of Tribe Castlemaine.
NEED ASSISTANCE?
If you need assistance please use the contact form below or email info@tribecastlemaine.com.au or leave a message for Ange on 0403 800714
Awaiting removal of the out-of-date video below